Hear from Our Customers
The worst part about bed bugs isn’t the bites. It’s not knowing whether they’re gone. You treat one room and start wondering about the next. You bag your belongings, prep your mattress, and then lie awake anyway because nobody gave you a clear answer about what actually happened or what to expect next.
That uncertainty ends when the treatment is done right the first time. A significant portion of Murray Hill’s housing stock dates back to before the 1940s, and those older brick rowhouses and pre-war homes have the kind of structural complexity wall voids, aging baseboards, gaps around old plumbing that gives bed bugs more places to hide and more places for a generalist to miss. When we treat your home with certified specialist expertise, we’re not just spraying the visible surfaces. We’re working through the actual biology of how bed bugs move and harbor in older New York construction.
For Murray Hill residents who commute via the LIRR Port Washington Branch into Midtown, hotel stays and shared transit seating are among the most common ways bed bugs enter a home. Getting the infestation handled completely not partially is what keeps it from coming back after your next work trip.
Kingsway Exterminating Company is a family-owned business based in Brooklyn, and we’ve been serving Murray Hill, Flushing, Auburndale, and the surrounding northern Queens neighborhoods for over four decades. That’s not a number we throw around casually. It reflects real experience across every type of New York City building, every borough, and every kind of infestation.
We hold a BBB A+ rating that goes back to 1989 before online reviews existed, before anyone could manufacture a reputation. Our certified bedbug specialist designation means this isn’t a side service we added to fill a schedule. It’s a core part of who we are and how we train.
When you call Kingsway, you’re calling a company where the name on the door actually means something. No call centers, no subcontractors, no guessing. Just a team that knows Murray Hill’s housing stock, knows NYC’s regulatory requirements, and will give you a straight answer before we ever ask you to sign anything.
It starts with a phone call one that gets answered, any time of day or night. When you reach us, you’ll talk to someone who can schedule a same-day inspection when availability allows, and who guarantees an appointment within two days regardless. For a neighborhood where many residents are balancing LIRR commutes and full schedules, that kind of responsiveness matters.
The inspection comes first. A certified bedbug specialist walks through your home and assesses the actual scope of the infestation not a rushed visual scan, but a thorough evaluation that accounts for the harborage patterns specific to older Murray Hill construction. You’ll get an honest picture of what you’re dealing with and a clear explanation of what treatment involves before anything begins. No pressure, no inflated scope, no upsell.
Treatment itself typically requires two to four visits over a three-to-six-week period, depending on the severity of the infestation and the complexity of the home. For multi-family buildings in Murray Hill where bed bugs can travel through shared walls and plumbing chases we also provide the documentation and DOH clearance certificates that NYC landlords need to satisfy HPD violations under Local Law 69. Every step is explained. Every question gets answered.
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Bed bug treatment from us covers the full scope of the problem not just the room where you found the first signs. That matters in Murray Hill, where infestations in older rowhouses and two-story homes can spread into wall voids, electrical conduit, and flooring gaps that most people wouldn’t think to check. The treatment plan is built around what your specific home actually needs, not a one-size approach.
We use environmentally friendly solutions that are safe for the whole household, including children, pets, and elderly family members. With over 22% of Murray Hill’s population aged 65 or older, chemical safety isn’t a minor consideration it’s a priority. Before treatment begins, you’ll receive clear preparation guidelines so every member of your household knows exactly what to do and when it’s safe to return to treated areas.
For property owners and landlords managing multi-family buildings along Northern Boulevard or anywhere else in the neighborhood, we provide full compliance support including DOH clearance certificates and documentation to address HPD Notices of Violation under NYC Local Law 69. Free estimates are available with no obligation, and a senior discount applies for qualifying residents. The goal is simple: a home that’s actually clear, documented properly, and stays that way.
The most common signs are small, itchy bites that appear in a line or cluster usually on exposed skin like your arms, neck, or legs. But bites alone aren’t a reliable confirmation, since they can look like mosquito or flea bites. What you’re really looking for are physical signs in the bedroom: tiny rust-colored stains on your mattress seams or sheets, small dark spots on the headboard or box spring, or shed skins near the edges of your bed frame.
In Murray Hill’s older homes many built before the 1950s bed bugs can also harbor in baseboards, behind loose wallpaper, inside electrical outlets, and in the gaps around aging plumbing. These aren’t places most people think to check, and they’re exactly why a professional inspection matters. If you’re seeing any combination of unexplained bites and physical evidence around your sleeping area, don’t wait. The sooner an inspection happens, the smaller the infestation is likely to be.
Professional bed bug treatment in the NYC metro area including Queens generally runs between $1,000 and $2,500 for a standard infestation in a single-family home or apartment. More severe infestations, or larger homes with multiple affected areas, can reach $4,000 to $6,000 depending on scope and the number of visits required. Those numbers can feel significant, but they need to be weighed against what happens when treatment is delayed or done halfway bed bugs reproduce quickly, and a manageable problem becomes a much more expensive one within weeks.
The best way to understand your actual cost is through a free estimate from a certified specialist who has looked at your specific home. We offer free, no-obligation estimates so you know exactly what you’re dealing with before committing to anything. There’s no pressure, no inflated assessment, and no surprise charges after the fact. What we quote is what the job actually requires.
Yes and this is one of the most important things to understand if you live in a multi-family building. Bed bugs travel through shared walls, plumbing chases, electrical conduit, and even through small gaps in flooring. In Murray Hill’s older multi-family housing stock, where construction from the 1940s and earlier is common, those pathways are more numerous and harder to seal than in newer buildings. A treated unit can be re-infested within weeks if a neighboring unit goes untreated.
This is why whole-building awareness matters, and why NYC Local Law 69 of 2017 requires property owners of multiple-dwelling buildings to file annual bed bug reports with HPD each December. If you’re a tenant and your neighbor has bed bugs, you have the right to notify your landlord and your landlord is legally required to respond. We work with both tenants and property owners in Murray Hill to address infestations at the building level, not just unit by unit, and can provide the documentation landlords need to satisfy HPD compliance requirements.
Most infestations require between two and four professional treatments spaced over a three-to-six-week period. The exact number depends on how severe the infestation is, how large the affected area is, and how complex the home’s structure is. In Murray Hill’s older rowhouses and pre-war construction, where bed bugs have more harborage sites to work with, it’s not unusual for treatment to take more visits than it would in a newer, simpler floor plan.
Each visit builds on the last. The first treatment targets the active population. Follow-up visits address any eggs that have hatched since the previous treatment bed bug eggs are resistant to most chemical treatments, which is exactly why multiple visits are necessary and why anyone promising a single-visit solution should give you pause. Your technician will give you a realistic timeline after the initial inspection, so you’re not guessing about how long the process will take or what each visit involves.
In most cases, no. Throwing away a mattress is rarely necessary and often doesn’t solve the problem because bed bugs aren’t only in the mattress. They live in the box spring, the bed frame, the headboard, the baseboards, and the surrounding furniture. Discarding the mattress without treating the rest of the room just moves the problem around without eliminating it.
A certified specialist will assess whether your mattress can be treated and protected with an encasement, or whether it’s too heavily infested to be worth keeping. That determination gets made based on what’s actually in front of them not a blanket policy. If you do need to dispose of a mattress in Murray Hill or anywhere else in Queens, NYC requires that it be sealed in plastic before being set out for collection, both to prevent spread and to comply with local sanitation guidelines. Your technician will walk you through any steps like this as part of the preparation process.
Yes. We offer a senior discount for qualifying residents, and in a neighborhood like Murray Hill where more than one in five residents is 65 or older that’s a meaningful consideration for a lot of households. But the discount isn’t the only reason seniors in this neighborhood tend to call us specifically.
The preparation process for bed bug treatment can be physically demanding moving furniture, bagging clothing and linens, clearing out closets. Our team walks every customer through exactly what needs to be done before we arrive, and we communicate clearly about what’s realistic given your household’s situation. For elderly residents living alone or with limited mobility, that kind of straightforward guidance makes a real difference. The goal is to make the process as manageable as possible, not to hand you a checklist and leave you to figure it out. Call to ask about the discount and what it covers when you schedule your free estimate.
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